ShopkeeperPOS

Installation & Signing In

ShopkeeperPOS runs as a desktop app on Windows and Mac, in a browser, and on Android and iPhone. One account works on all of them.

Where you can use it

  • Windows: a 64-bit installer.
  • Mac: one download for Apple Silicon (M-series) Macs and one for Intel Macs.
  • Browser: nothing to install, at web.shopkeeperpos.com. The browser version can't print to a USB receipt printer.
  • Android and iPhone: the ShopkeeperPOS mobile app, from Google Play and the App Store.

All downloads, with their system requirements, are at shopkeeperpos.com/download.

The desktop and browser versions are made for computer screens. On a phone-sized screen they ask you to use the mobile app instead, with the same account.

Install on Windows

  1. On the download page, open the Windows tab and choose Download.
  2. Open the downloaded setup file.
  3. Follow the installer. You can change the folder it installs to.
  4. Open ShopkeeperPOS from the Start menu or desktop.

Uninstalling the app from Windows leaves its saved data on the computer, and your business data stays in your account.

Install on a Mac

  1. On the download page, open the macOS tab and pick your Mac: Apple Silicon or Intel Mac.
  2. Open the downloaded .dmg file.
  3. Drag ShopkeeperPOS into your Applications folder.
  4. Open it from Applications.

Tip

Not sure which Mac you have? Open the Apple menu and choose About This Mac. A chip named "Apple M…" is Apple Silicon.

Create an account

On the sign-in screen choose Create account. Sign-up is one form:

  1. Your details: email, password, first name, last name and phone number. The password needs at least 6 characters, with one capital letter and one number.
  2. Your business: business name, industry and business type. The business name is what your customers will see.
  3. Finish up: a referral code if you have one, and agree to the terms and privacy policy.
  4. Choose Create account.
  5. Enter the 4-digit code sent to your email and choose Verify and finish.
  6. Choose Sign in and start and sign in with the email and password you just set.

New accounts start with a free trial. See Plans & Billing.

Sign in

The ShopkeeperPOS sign-in screen
Choose Owner or Staff, then sign in.

Under Who's signing in? choose one of two ways.

Owner

Enter the Email and Password you signed up with.

Staff

  1. Enter your staff Email. Your owner gives it to you; it looks like username@business-handle.app.
  2. Enter your 4-digit PIN.

Forgotten password

  1. On the Owner sign-in, choose Reset password.
  2. Enter your email and choose Send Reset Code.
  3. Enter the 4-digit code from the email and choose Verify Code.
  4. Enter a new password twice and choose Reset Password.

Staff who forget their PIN should ask the owner to set a new one in Settings → Staff Management.

Keep the app up to date

The desktop app checks for a new version when it starts and every few hours after. When there is one you see an Update Available message.

  1. Click the Check for Updates icon at the top right of the app. The Software Update window opens.
  2. Choose Download Update.
  3. When it says Update Ready, choose Install and Restart.

If you don't restart, a downloaded update is installed the next time you close the app. The browser version is always the latest.

If something goes wrong

  • The Mac won't open the app: make sure you downloaded the version for your kind of Mac, and that you opened it from Applications, not from inside the .dmg window.
  • No code arrived by email: check the spam folder and that the email address on the code screen is spelled correctly. If it is wrong, go back and sign up again with the right one.
  • Update Check Failed: check the internet connection and choose Try Again. You can also download the latest installer from the download page and install it over the old one.

Related

Still stuck? Contact support.