Support
Can't find the answer in these guides? Here is how to reach the ShopkeeperPOS support team.
Chat with support in the app
This is the quickest way.
- Click Support at the bottom right of the app.
- Pick a topic to start, or type your message in Type a message… and press Enter.
- Leave the app open, or come back to the chat later. The reply appears in the same place.
The team usually replies within a few hours. The chat panel also has a WhatsApp link for when you need an answer faster.
Write to support@shopkeeperpos.com. Email is best when you need to attach screenshots or a file.
What to tell us
A message with these gets a useful answer first time:
- Your business name and the branch you were in
- What you were trying to do, and what happened instead
- The exact words of any error message, or a screenshot
- Whether you are on the desktop app (Windows or Mac), the browser, or the mobile app
- For a problem with one sale or product: the invoice number or the product name
Tip
For a printing problem, say which printer you have and how it is connected. For an offline problem, say how many sales the connection indicator shows as pending or failed.
Help inside the app
- Dashboard → Guides and How-Tos: videos and articles from the team.
- Dashboard → Onboarding Guide: the first steps for a new shop.
- Your profile card, at the bottom of the menu, has Help Center (this site) and Contact Support (this page).
Common questions
- I can't see a menu item. Your role doesn't include it. See Team & Roles.
- A screen says Subscription Required. See Plans & Billing.
- My receipt doesn't print. See Printing.
- Sales made offline haven't appeared. See Offline Mode.
- A product I added is missing at the checkout. Press Ctrl+K (⌘K on a Mac) and choose Refresh products.
- I forgot my password or PIN. See Installation & Signing In.