We're Here to Help! 💬

Having questions or running into issues? No worries—we've got your back! Our friendly support team is ready to help you succeed with ShopKeeper POS. We genuinely care about your success, so don't hesitate to reach out.

Quick answer? Check out our Quick Start Guide first—it covers the most common questions!

How Can We Help You?

Choose the option that works best for you. We're available through multiple channels, so pick what feels most comfortable!

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Email Support

Prefer email? Send us a message and we'll get back to you within 24 hours (usually much faster!). Perfect for detailed questions or when you need to attach screenshots.

Send Email →

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Live Chat

Need help right now? Chat with our friendly support team in real-time during business hours. We're here to answer your questions quickly!

Start Chat →

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Phone Support

Sometimes it's easier to talk it through! Call us for immediate assistance. Available for Pro and Enterprise plans—we'd love to hear from you!

Call Us →

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Community Forum

Connect with other ShopKeeper POS users! Share tips, ask questions, and learn from each other. Our community is friendly and supportive.

Join Community →

When Are We Available?

Our support team is here for you during these hours:

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: We're taking a break, but email us anytime and we'll get back to you first thing Monday!

💡 Tip

Outside business hours? No problem! Send us an email or leave a message—we'll respond as soon as we're back. We never leave you hanging!

Frequently Asked Questions

Before reaching out, you might find your answer here! We've compiled the most common questions:

📚 General FAQs - Common questions about using ShopKeeper POS
💳 Billing Questions - Questions about plans, payments, and subscriptions
🔧 Technical Issues - Troubleshooting and technical help

Have an Idea? We'd Love to Hear It! 💡

Your feedback helps us make ShopKeeper POS better for everyone! Have an idea for a new feature or improvement? We're all ears!

You can share your ideas through:

In-app feedback: Look for the feedback button in your dashboard
Email: Send your ideas to product@shopkeeperpos.com
Community forum: Share and discuss ideas with other users

🌟 We're Here for You!

Remember, there's no such thing as a silly question. We're here to help you succeed, and we genuinely enjoy helping our users. Don't hesitate to reach out—we're friendly, patient, and we want to see you thrive with ShopKeeper POS!