Offline Mode

ShopkeeperPOS keeps selling when the internet drops. Sales made offline are saved on the computer and sent up when the connection returns.

The connection indicator

The icon at the top of the app shows the state you are in. Click it for details and actions.

Online: connected; everything is available.
No connection: the internet has dropped and the app hasn't switched to offline mode yet.
Offline mode: you are selling from the copy of your data saved on this computer.

Going offline

There is nothing to set up. While you are online the app saves your products and customers on the computer, and the indicator shows Offline data as Ready.

If the internet drops for about 12 seconds, the app switches to offline mode on its own.
To switch yourself, click the connection indicator and choose Work offline. Go online switches back.
Refresh saves the latest products and customers again. Use it before you expect to lose the connection.

If the indicator shows Set up offline instead, the computer has no saved data yet. Click it while you are online.

What you can do offline

Offline mode has a shorter menu:

Dashboard: unsynced sales, their value, and items that are low on stock.
Checkout: make sales and print receipts.
Sales: the sales waiting to upload.
Products and Customers: search the saved lists.

What needs a connection

Reports
Adding or editing products and customers
Everything else in the full menu

Coming back online

When the connection returns, the app sends the sales you made offline. While sales are waiting it tries every 30 seconds.
Once every sale has gone through, the indicator shows All sales synced and the app returns to Online by itself.

The connection indicator shows how many sales are Pending and how many Failed, and has these actions:

Sync now: send the waiting sales straight away.
Retry failed: try again any sale that didn't go through.
Auto-sync when connection returns: leave this on unless you want to send sales by hand.

Important

Offline sales are kept on the computer they were made on until they are sent, so they can only be sent from that computer.

Tip

Stock levels on other computers and phones don't change until your offline sales are sent. If several tills sell the same items, get back online as soon as you can so the counts agree.

If something goes wrong

Sales still waiting after the internet is back: click the connection indicator and choose Sync now.
Some sales won't send: choose Retry failed. If they still fail, leave them where they are and contact support.
A product is missing offline: go online and choose Refresh in the connection indicator.

Still stuck? Contact support.